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Working powerfully with internal stakeholders
1. Who are they?
This module covers...
1.1 What do we mean by stakeholders (10:31)
1.2 Stakeholder mapping techniques (23:01)
Stakeholder mapping templates
Knowledge check
2. Understanding them
This module covers...
2.1 What do we need to know? (15:03)
2.2 How do we find out? (6:21)
Stakeholder insights template (for task in 2.1)
Knowledge check
3. Involving them
This module covers...
3.1 Why involve stakeholders at all? (4:07)
3.2 Developing a stakeholder engagement plan (12:51)
3.3 Conducting great interviews and discovery sessions (27:30)
Stakeholder engagement planning templates
Knowledge check
4. Creating a win-win relationship
This module covers...
4.1 Going for win-win (9:33)
4.2 Styles of engagement (14:21)
4.3 Designing a win-win together (20:46)
Knowledge check
5. Maintaining interest and accountability
This module covers...
5.1 Keeping it constant (20:29)
5.2 Accountability and keeping them on track (47:04)
Knowledge check
6. Having difficult conversations
This module covers
6.1 Preparing for difficult conversations (18:09)
6.2 Being in a difficult conversation (39:32)
This module covers...
A definition of "stakeholder"
Stakeholder mapping
Different types of stakeholder and why we'd consider them a stakeholder
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