This module covers

  • Getting good with triggers
  • What does this mean about you?
  • Making it mean nothing about you or them
  • Overcoming nerves
  • Having the conversation (avoid email, etc)
  • Saying things "flat"
  • The communication bridge
  • Active listening and bottom-lining
  • Agreeing actions and next steps
  • When to involve a mediator

Complete and Continue