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Working powerfully with internal stakeholders
1. Who are they?
This module covers...
1.1 What do we mean by stakeholders (10:31)
1.2 Stakeholder mapping techniques (23:01)
Stakeholder mapping templates
Knowledge check
2. Understanding them
This module covers...
2.1 What do we need to know? (15:03)
2.2 How do we find out? (6:21)
Stakeholder insights template (for task in 2.1)
Knowledge check
3. Involving them
This module covers...
3.1 Why involve stakeholders at all? (4:07)
3.2 Developing a stakeholder engagement plan (12:51)
3.3 Conducting great interviews and discovery sessions (27:30)
Stakeholder engagement planning templates
Knowledge check
4. Creating a win-win relationship
This module covers...
4.1 Going for win-win (9:33)
4.2 Styles of engagement (14:21)
4.3 Designing a win-win together (20:46)
Knowledge check
5. Maintaining interest and accountability
This module covers...
5.1 Keeping it constant (20:29)
5.2 Accountability and keeping them on track (47:04)
Knowledge check
6. Having difficult conversations
This module covers
6.1 Preparing for difficult conversations (18:09)
6.2 Being in a difficult conversation (39:32)
This module covers...
Different types of structures for ongoing contact
The importance of "do it now"
Follow-ups and shared notes
Action planning and agreement on actions at end of discussions
Asking what accountability structures they need
Understanding what's achievable
Getting clear on what's in it for them
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